I had a 1pm appointment for a cabin air filter install. I did not leave until 3:30pm. I was told the job would be 90 minutes when I made the appointment. While waiting, I asked for a ride to get lunch. I never got the ride after being repeatedly promised that I would. I hitchhiked to lunch and back to the dealership because I wasn't able to get any help from your employees. I guess the job was done right. Although other dealer normally give me a courtesy when I have had to wait so long but I guess not your business.