Customer Testimonials
Amazing service. Professional. Fast and well performed. They are a USAA recommended collision center and now I know why. They have great customer service and were 1000% honest and made a fast and cheap repair when they could have told me I needed new parts and charged and taken much longer. RARE HONESTY!
Great service
Excellent service
The entire buying experience was quick and easy. My salesman Dennis bent over backwards to make the deal happen. Loving my new truck.
The whole staff was very friendly and accommodating. They listened to what we needed and could afford. Matthew, our sales associate was very patient, asked questions, and found the best vehicles for us. We had such a great experience, we ended up buying 2 cars!
Bought a lot of cars in my day. This was the best car buying experience I’ve ever had.
Great customer service and quality work performed.
Customer rep Rachel hospitable and kept me informed
Staff was incredible
Met with Mark. He tried to solve our problem but it still exists. Good try Mark.
MR.MARK CATO OF GAINESVILLE BUICK, WAS CONSIDERED DILIGENT N WELL MANNERED YOUNG MAN, THE MADE MEN MY HUSBAND COMFORTABLE OF KNOWING WE WILL BE BUYING OUR VEHICLE THAT WE WANTED
YES I WOULD LIKE TO THANK GOD FIRST TO ALLOWING ME N MY HUSBAND TO MEET WITH MARK KATO, WHO DEALT WITH US AS HUSBAND N WIFE TO MAKE THINGS COMFORTABLE FOR OUR OLDER FOLKS, 😂 N MR.WILLIE THE MANAGER WAS BIG INSPIRATION FOR US SO THANKS BUICK AND GMC, SEE Y'ALL
the service is good the same person when I can wait and make sure everything is okay
Transaction was fast, smooth and efficient. He had excellent communication from the moment I called to make appointment.
Gainesville Buick GMC It can be stressful, particularly for a woman to shop for a vehicle. My experience with Dennis and this dealership was one of the best I have had to date. There was no high pressure, and despite negotiations, the brief relationship always remained professional and even friendly. I was very comfortable, the transaction was favorable and the dealership did all that they promised. Highly recommend.
Was quick and polite. Pleasant to work with.
Most responsive and genuinely caring group of professionals that we have ever met. Not only were these folks just plain comfortable to be with; they actually exceeded our expectations and put us in the most luxurious vehicle we have ever owned. And at a payment we never would have thought possible. Our salesperson, Dennis and our financial advisor, Willie are the most knowledgeable professionals we have ever dealt with in the automotive business. Don’t ever think it can’t be done until you visit the folks at Gainesville Buick/GMC. They really can make dreams come true.
Dennis was awesome! I enjoy working with a salesman who doesn’t make someone feel pressured or “bugged”. He was patient and understanding. The finance guy (excuse me for not remembering his name) was also awesome! I went in with a pre-approval but with my permission, he quickly found me a better deal with a better rate. Due to working late and weather conditions, I showed up to the dealership just before closing. Dennis & the finance guy both stayed to work with me after closing. Dennis and I had started working the deal earlier that day via telephone. When ...
My experience with Gainesville GMC, has always been an absolutely pleasurable customers experience, Thanks GMC.
They are flexible and willing to work with you no matter what your needs are.
Quich and complete. The service writer was on top of everything.
easy to deal with
Tyler was very professional and made the vehicle purchase very easy. Would recommend him to anyone looking to buy a vehicle.
Great service
Always a great experience and see Cortlan for a great car!
professional and quick service
Made my day, courteous and smiling and it's running great again...thank you Kim!
We had a shaky start, but overall, I am giving a 5 star review. Once notified, the manager, Jason, went above and beyond to ensure that my vehicle was 100% and that I felt compensated for my inconvenience. Mistakes happen in business. It is refreshing when one can admit the problem and correct it. Thanks again, Jason 🙂
This dealership was amazing 🤩. Matthew took his time to help find a car within my budget, and has most of the features I wanted. I did not feel rushed to make a choice and he was very patient and helped me to understand what comes with being a car owner for the first time .
buy a truck ASAP, nice customer service. ver professional, and pleasant. I would recommend everyone to check out Buick GMC for your next vehicle.
Friendly staff and quick service.
Cortlan Watson, our salesman was excellent! Everyone we worked with was very nice and helpful. Everything went smoothly. We absolutely love our new Buick Enclave Premium!
We're returning customers and just loved working with Axel Reid (again!) to complete our most recent trade. He found just the right vehicle for us and made the whole process run smoothly. He was friendly and patient with our 4 teenagers and let them all join us for the test drive. We were treated fairly and felt like our business was appreciated. We highly recommend Gainesville Buick GMC and Axel Reid!
My salesman was the best ever.He was very knowledgeable and pleasant to deal with.
We're returning customers and just loved working with Axel Reid (again!) to complete our most recent trade. He found just the right vehicle for us and made the whole process run smoothly. He was friendly and patient with our 4 teenagers and let them all join us for the test drive. We were treated fairly and felt like our business was appreciated. We highly recommend Gainesville Buick GMC and Axel Reid!
I like the fact that my salesman, Dennis Sergeant didn't waste my time when i explained that my credit was tore up from the floor up. I was also pleased when the credit manager was able to get me approved through a credit union. Initially my payments were gonna be $508. With the credit union, my payments are over $70 less. I most definitely would recommend Gainesville Buick & GMC to my friends and family.
I had a wonderful experience at Buick GMC. Cortlan Watson offered unbelievably great service and made the overall purchase, painless and easy! I highly recommend this dealership, but most importantly I recommend asking for this professional and funny salesman.
Salesperson, Tyler, was awesome and did the best possible for the low inventory available. On the second day I was able to buy a new vehicle. Tyler also called on the 3rd day to follow up and to make sure everything was going good and if I had any additional questions or concerns. Great job in a tough market!
Nick and Dennis are awesome! They helped me a lot with looking for what I wanted getting me a great deal!
Hector was very helpful in finding me finding a Vehicle That i was looking for and in my price range
A wonderful experience
Incredibly polite and knowledgeable. Will recommend to others.
Kim Murscoe was a great advisor! My husband and I also got to speak to the mechanic before our car was fixed and we liked that also. He seemed to very competent.
We were able to finish our deal that left both parties mutually content with the agreed upon price.
It was alright
we're very nice people to work with. very helpful, and did not waste my time. I was in and out of there in no time.with a new truck lam very pleased. thank you Harold crow
Tyler was very helpful in finding the car that I wanted and communicated with me through the whole process! Would definitely return!
Quick check in, courteous staff, comfortable waiting area and fast service.
Excellent service best deal in town buy your next car at Buick gmc Gainesville fl
Salesman (Hector) was great and easy to deal with. Little bit of sticker shock with the $3,000 markup on a used car called the "Gainesville Advantage", but I guess that is the current new/used vehicle environment.
My salesperson was Hector DelValle. Bought a auto from this dealership on May 23rd of this year, and could not of had a better sales experience than working with Hector. He is very efficient and very courteous, and mostly his knowledge of how to get things done are exceptional. If you need someone who cares about your concerns, please ask for Hector. I know I'll be back with family and friends and asking for his service. Thanks Hector DeValle!
I had such an amazing experience at Gainesville Buick GMC. The entire staff will go above and beyond. It is very rare for a dealership to exceed expectations but they do it with ease. They treat you as if you’re family ! Thank you for the wonderful service.
Everyone was so nice and was very helpful. Will definitely be coming back in the future for all vehicle needs.
Dennis was great. He was very helpful and attentive to his customer. His part of the buying experience was good.
Everyone was pleasant and professional. I enjoyed the customer service they provided. I would recommend this dealership to anyone. Hector DelValle was helpful, professional, and knowledgeable about the vehicle we chose.
Salesman Matthew Martin was excellent! He got me a deal on the truck and top notch customer service. Thank you!
Matt patiently interviewed us to determine our purpose and then found the desired vehicle that our son wanted. Thank you, Matt and Willie!
Mr. Mackey is an awesome salesman. I ordered the vehicle online and he delivered it to my home. I look forward to doing business with him again very soon.
They really work to give you the best deal!! I worked with Matt and he got me into the car I wanted and got me a great deal on my trade in. I could not be happier and will definitely come back for my next vehicle!! Thanks Matt and the finance team for your hard work.
Outstanding Services all the way around Thanks 😊
Friendly Sales team in the showroom and online.
I worked with Salesman Matt and he did an awesome job and working with me to get the price I wanted for my car and got me into the vehicle I wanted. I will definitely be back when I’m ready for a new vehicle. He was persistent and I left very happy with my decision!! Thank you Matt for your dedication to your customer relationship and hard work dealing with me.
I had a great experience With this dealership and specially Dennis to get my truck although it was delayed due to u freseen circumstances. Kyle made the signing of the documents very quick and easy.
They gave me a GREAT DEAL !
Rachel Davis did an AMAZING JOB sitting me with my service. She was courteous professional and extremely kind. She made me feel welcomed and appreciated. She is definitely an asset to the company. Jason, the service manager went above and beyond. He drove be back to my job in his own vehicle so that i didn't have to wait on an Uber. He was profession and courteous and friendly. And because of Rachel and Jason I will definitely keep returning to have my vehicle serviced.
Hector was amazing! The finance department too.🎉Love my car‼️
Easy to get a service appointment. Service department called when work was completed. Reasonable price.
i had a recall on my vehicle and i was very please with the service
Hector is awesome! he was in constant communication.
Excellent to work with! Would definitely recommend this dealership to my friends and family! The staff made it easy for purchasing my vehicle
I went in needing a larger vehicle, told Gabe what I needed and what I was looking for, and he jumped on it immediately. I had a vehicle picked out that I wanted to see before I arrived, they had it on site, and Gabe got me in for a test drive. This is the 4th vehicle that I've purchased and the second vehicle I've purchased from here. Gabe was the BEST. He talked to me the entire time and made me feel welcome, calm, explained literally everything to me and really made me feel like he had ...
Thomas and Mark were professional, responsive, and accommodating. I have never purchased a car sight unseen prior to working with them. They made me feel comfortable and I immediately trusted them.
Excellent service courteous and friendly. We Appreciate the effort they put into their customers and addressing issues immediately.
Got a great deal with the best salesman Hector DelValle. Very patient, good listener and professional.
We had a very good experience working with Gainesville Buick GMC and Cortlan Watson was great.
Friendly knowledgeable staff. They got me a great deal. 👍
Great place they really try to help you get what you want, and willing to work with you.
I have been talking to Dennis at Gainesville GMC now for a few months and he has been very courteous and patient with me while my car was being shipped to the dealership. Kyle has been very helpful too in helping with financing. When I went to pick up the. At I got a prompt service. Highly recommend Gainesville Buick/GMC
Mathew always takes exceptional care of both me and my truck.
Great experience! Quickest paperwork ever 😀 Very responsive to questions. Kept in touch when the vehicle I wanted was available
My sales person was Matt. Long story short, I had a very limited window to speak with them. We ran the numbers and although nothing is official, they gave me some time to spend with the car before pulling the trigger and I have never had such a great experience buying a car. The sales manager and Matt did not make me feel pressure and make me feel so comfortable doing business there.
They were very knowledgeable about the car and truck. We were so satisfied that we bought a car and truck the same day. I will always deal with them when buying our vehicles
The vehicle exchange program treated , me very well. They made feel comfortable, Neil is a great Salerepre. Every process & procedure was handled professional and explained the procedure to me, with the utmost courtesy . The whole process, took @ three hours. The team worked very well together, they made it a very pleasant experience.
I was very happy after leaving there with my 2017 Buick Encore...Everyone was very professional
Matt was honestly such an enthusiastic and charismatic person. Very much made the experience less intimidating. Even helped the guys detail the car because I had somewhere to be. Also, Kyle was pretty cool and very honest. Best experience Ive had at a dealership
Best Service Dept. around.
Found a great SUV and had a great salesman.
Dennis, Sully and Sean are amazing! They found me the perfect vehicle that I absolutely love. Everyone is so friendly and professional. It was a pleasure to buy a car from them! I definitely wouldn’t buy a vehicle anywhere else!
Very professional and works with you on everything.
Customer service was excellent.....Neil is amazing salesman he went over be among to make deal work....
They were very professional and courteous. Exceptional dealership.
They were beyond amazing! It was such a easy and smooth process. Special thank you to Mark Cato!
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