Customer Testimonials
My 2019 Camaro convertible would not close the top completely and I couldn’t open the trunk to connect the cargo thing. I called the service department on a Saturday afternoon and they agreed to try to fix it. This was an amazing dealership as the service department staff not only fixed it for me- they were so nice. Thank you all for the help. 🥰
I traded my 2021 GMC 2500 in for a 2024 GMC 2500. I purchased the 2021 at your dealership and your team was excellent. I referred a friend who purchased a car from you and this is my 2nd new truck. Keep up the great work. Thank you Neil and all the guys at Gainesville GMC / Buick
Matthew M. did a great job at getting me in the vehicle I wanted!! Very respectful and willing to help.
Quick, in and out service. All associates were very courteous and helpful.
Great time working with Steve at Honda of Gainesville. Wonderful experience. Would highly recommend.
Great experience at Honda of Gainesville. Highly recommend. Five stars without question.
We had a phenomenal experience at Honda of Gainesville. Exceptional customer service, seamless all-around buying/trading process, a wonderful environment, and friendly, hardworking staff. Steve Hoggle and James Quisenberry were a pleasure to work with. Steve was incredibly knowledgeable, supportive, and kind throughout our entire car-buying experience. And James made sure our experience was a good one. Would highly recommend Honda of Gainesville.
Chris was great to work with when purchasing my new vehicle. Was able to explain all the features of the vehicle and get answers to my questions if he did not have the answers himself. Jose made the negotiation and pricing of the vehicle (what can be the most stressful portion of purchasing a vehicle) pleasant. I would do business here again
Needs updating great people good communication helpful employees Matt is awesome great employee super impressed
I've bought several trucks from this dealership! The folks from the General Manager down to the Sales staff have always been professional, and patient with all my decisions! I highly recommend this dealership, and will most likely purchase another vehicle in the near future.
Went well.
Everyone very helpful. Matt synched my phone for me since I am tech challenged. Angel and Nick had just the right car waiting for me when I got there
Awesome experience, they helped me to get into a new car
Really responsive to questions, and provided documentation to backup answers. Overall treatment was excellent especially from Angel Ortiz, Nick and Matt. Really impressed with the “MissMary” sign and welcome treatment I received!! The Buick I purchased is OUTSTANDING. Looking forward to many happy miles of driving.
Easy to schedule. Had the same service advisor that’s been working with us from Day one on this vehicle. Kim is the best. Super transparent and willing to listen to issue so they can get solved. Great communication!
Everyone was super helpful and very knowledgeable. This type of customer service will keep me with GMC throughout the years
Great customer service
Matt,Tyler and Willie were all extremely helpful, courteous and knowledgeable. They took the time to make sure everything was explained properly and took good care of me while I was at the dealership. It is this kind of customer service that makes me continue to stay with GMC
Oil change and tire rotation took about an hour. Great service.
Great Kim does an amazing job
Great customer service! I am a repeat customer, and will continue to refer friends and family.
Alex Was Amazing !! He spent an enormous amount of time making sure I was happy with my decision!! You should definitely Work with ALEX !!!
Everyone was very friendly, knowledgeable and courteous. Cris was a fantastic salesman and the staff were willing to negotiate.
My experience with Jared, Tim, and the other staff that had a part in our purchase was nothing short of incredible. The staff at Gainesville Buick GMC took such amazing care of our situation, they answered all questions we had and made us feel so comfortable during the whole buying process. They worked with our needs and made sure I left 100% satisfied. I would HIGHLY recommend them if your in the market for a new vehicle, they take good care of you and your families needs!
We worked with Jared Hinson on a trade in and he was excellent from start to finish and got us a great deal that we're very happy with. Highly recommend Jared and Gainesville GMC.
The whole experience was good. Our salesperson was outstanding and straight forward like all other dealerships should be.
Angel Ortiz and Willie McFarland worked hard for us and got us a great deal! We appreciate all they did for us.
I want to say thank you to my salesman Angel for helping me find and purchase my new GMC 2500 AT4. He was courteous, responsive, and very helpful throughout the process. Also, I have to thank Tim the manager at Gainesville Buick GMC for working hard to find the best deal for my trade. He worked hard to get me the best price and work the best deal for me. I want to thank these gentlemen for their hard work and really appreciate their time. I recommend working with these gentlemen on all your Buick/GMC needs.
Friendly knowledgeable people
Extremely friendly. Answered all my questions. Didn’t rush the process.
We had to have our vehicle towed as the recall of our fuel pump went out prior to our scheduled appointment and the part(s) were ordered and our vehicle was repaired within two days; they also completed the second recall on the seat. They also kindly rented us a car to drive while ours was being repaired. Very professional but personable too. Highly recommend.
Jarrod and Tim were great helping me into my first GMC truck and out of a truck I wasn't pleased with.
Hector the sales guy is excellent and do excellent customer services and the finance department too
Everyone at the dealership was courteous, friendly and willing to help in anyway they could.
Very professional and nice lady that worked with me = Kim
Wonderful. We had a great experience with Sean, Chris, and Matt. They got us the right truck at the right price.
The dealership was clean and the salesman were very attentive. They made my purchase a great experience.
Solved my problem because i needed a car and I had dificulty in the past
While repairs were done timely. It was the second time I had to bring my vehicle in for an AC repair. I feel that this could of been noticed during the first diagnostic and avoided charging me more in labor then needed. Both repairs were on the AC and could of been easily identified on the first diagnostic. Update. I am adding a star. The GMC team followed up with my concerns and was able to give clarity on the work. Also they ensured I was happy going forward.
Professional, Experience, deadecate, cometed and willing to work with customers to make sure they are satisfied
They corrected the issue, which was the only reason for the 1 star review previously. Everything else was great with my experience. I sincerely appreciate the attention to my concern and for correcting the issue! Thank you very much!
This was the best car buying experience I have ever had. Chris my salesperson was amazing!
Always polite and eager to please.
From the moment I got there Kosi was outside waiting for me. She was sweet, understanding and very helpful. I found a vehicle instantly. Ryan helped me with all my finances and made me feel comfortable with the decisions I've made.
I didn’t believe it till they picked me up from my home in ocala, signed paperwork and I was driving home within hours on the same day. They got me out of my horrible deal and loan with previous lender and used car lot and now I’m in a MUCH BETTER VEHICLE and better payments. $0 down and 1st payment is 90 days away. 100% legit! Thank you!!!
The prize reward coupon drew us in but the guys were so nice and listened to our concerns and limitations and worked with us until we found terms we could actually work with.
Matt was great to work with! He looked for my car for months to make sure I was getting exactly what I wanted!
Jared Hinson did a great job to help me find the right truck. Everyone I met at the dealership was very friendly. Thanks.
The experience on my recent visit was better than ever,hope they keep it up
We were treated with respect and courtesy from the moment we walked inside. They all made the process as smooth as possible. We will be going back for service and hope that it is as organized and run as well as the sales office. Thank you for a great experience.
Extremely attentive, fast and efficient to our needs. We really appreciated the willingness to negotiate from Jared and Nick on the truck. They made sure that we were comfortable with the truck and Financing terms and interest rate.
I received excellent service from both Dennis and finance department I would recommend this dealership to others
The salesman Jared Hinson and Finance manager Nick are excellent! They knew what we wanted and made it happen. Nice work and we will be back in the future.
GMC Buick went over and beyond to meet my needs and got me back on the road again.
It was was a pleasure working with this team. They accommodated me to the fullest going above and beyond. I could not have made a better choice.
Matt was wonderful to work with!! He helped me for several months until I found the perfect car.
This was the best car buying experience! Everyone was great! Would send others here to buy.
I would recommend Gainesville GMC to anyone searching for a vehicle. The staff was friendly and came to help the minute I step on the lot. I’m am so grateful for them and special thanks to Chris Burke he was a life saver when I was in need of a new car. I really appreciate him and all the staff there.
As soon as we walked the lot, we had a few workers approach asking if we needed anything. The associate we worked with was willing to get as much information as possible on what I could afford.
From ownership on down this was a tremendous experience. I built my brand new 2024 GMC Sierra online and arrived as expected with no issues. Thank you all so much!
They made the experience of buying a vehicle very easy I had a sale persons named Alex and Nick they was outstanding.
Very clean, good amount to choose from and personel was awesome! Kind and considerate sales but very professional!
They have a great staff and sales team. My car buying experience was very pleasant. I will definitely return to purchase my next vehicle.
Angel was an honest and trustworthy salesman. He made it very easy and didn’t pressure us to buy anything we didn’t need.
I felt rushed. I felt pushed to buy and sign quickly It was just odd
It was a great experience but a different total price by the time I took the truck home
My wife and I just leased our fifth pair of Honda's from Honda of Gainesville. For twelve years, Honda of Gainesville has given us an exceptional leasing price and service. We could get our cars anywhere, and we have never returned to the same dealership anywhere close to the number times to buy or lease a car, which says a lot for Honda of Gainesville. James Quesenberry was our salesman.
The experience was great! Matt was very easy to work with. The financial manager did his very best to get us the best deal!
Receptionist needs to work on skills need not to put customer on hold and not get back with them
It was great working with this dealership and our salesman Chris was top notch. Thank you for helping us get the vehicle we wanted.
Great Service, Fantastic Customer Support &service. And the employees are exceptional
Salesman Neal was extremely helpful, courteous, professional, and knowledgeable. He answered my calls and inquiries timely. He did an amazing job, I will definitely refer my friends and family to Neal. He’s the absolute reason I decided to purchase from your dealership over the others. His customer service was unmatched!!
Everyone is polite, considerate, and NOT pushy while you are making decisions. I would highly recommend purchasing from them.
Always friendly and respectful service
It was perfect
Sean and tim an Neil were excellent
I was very pleased with my experience in purchasing a new Buick Encore GX. Jackie was extremely helpful in finding me a car and completing the sales. The last three cars I have purchased have been Buick's and I have owned a total of five Buicks. My last six cars have been GM and we only purchased the Chevy Impala because the Buick Century was no longer available.
Very customer friendly. Willing to do whatever it takes to suit the customers needs and wants. Very efficient and knowledgeable during the entire visit. We will be sure to return to Dennis for our next vehicle.
Matt was very helpful with picking out my wife’s 2023 GMC Acadia! All the staff remained professional through out our time spent at the facility. We would recommend to definitely go visit and try them out!
Jared, my sales rep was awesome and very helpful. The entire staff is friendly and supportive.
If you’re in the market for a vehicle stop by and see Jared. He was very easy going, not pushy for a sale. Matt will help you with any of your onstar questions.
The service and the people.
The Gainesville Buick GMC team are all fantastic people and very easy to do business with!!
They were very courteous and helpful with all of my needs and had everything done in a very timely fashion
I bought a 2020 sierra 1500 Denali with 19000 miles and 6 days after purchase, the first time it rained, it had a massive rear window leak and required a replacement. After speaking with the appropriate personnel they fixed the rear window and got me back on the road.
Dennis was great very informative and professional. Also got a call from Nick who helped negotiate a very reasonable price. Loved not getting any pressure from financial officer. Would definitely buy from them again.
Came in and met with Tyler, he was friendly and right on point, they had exactly what i was looking for and I drove away with my dream truck.
Great Service. Very Helpful. Very welcoming Why What kind of survey is this Don't like the pushy way this survey is
Thank you for making every effort so that I came out happy and with the car that I loved.
Very pleased with our service from start to finish will highly recommend and will do business again in the future.
I bought my first car yesterday and everything went smoothly and I was educated on everything. Communication was superb. Highly recommend.
They worked a deal that I could live with. No word from the finance company so far?
Helpful They were very helpful and accommodating made everything fast and easy. Could've use a little more explaining, but everything was good. I am very concerned with the service.
Easy setting up the appointment. Was told how long it would take and received my car back just under the approximate time given.
Always a pleasure when I go in. Ms. Kim is a very pleasant lady who responds promptly and lets me know every detail about my services
I got exactly what I wanted but it could’ve been a better experience if the sales stickers would’ve been posted on the vehicles. Looking forward to enjoying the Denali experience.
I originally came in to have my encore repaired and ended up utilizing the xchange program. I drive out with a brand new 23 encore. Thank you Matt.