Great experience with salesperson (Kevin) and finance guy (Mo). Like the vehicle but all gmc trucks are overpriced, if you’d sell the same high end trucks for $5-$10 thousand less you’d double your potential buyers. The warranty offered is also very lacking. It takes no time to reach 36k miles on a truck these days. If you believe in your product then prove it and offer a 5 year 60k like most other places do or should. Build with higher quality and you’ll actually save money. If things like the AC components go out they should be 100% covered for the life of the vehicle. That’s things that shouldn’t just go out or stop working. Also headlights need to be brighter
The service writers are great. Best in the business. If I need a major problem resolved I think the real SAE mechanics you have are great. The so called techs you use for oil changes are completely incompetent. The last 2 oil changes my truck has been returned to me with oil on the arm rest, oil all over the hood, smudges and fingerprints. Oil was spilled all over the exhaust manifold and valve cover. The oil level in the engine shows overfilled on the dipstick. My tire pressures were all over the place. By the way they were fine before the tech adjusted them. In my opinion the tech had a complete lack of respect for my vehicle. I also firmly believe he has no idea what he is doing.
I was there for a oil change and I also have a problem with my heater system. Timothy Douglas was my service advisor. He did an awesome job making sure my truck was service and repaired the same day. I was very please with the him and the friendliness of the entire staff.
I love my GMC dealership because they take care of my needs in a timely manner. Timothy was very professional and makde me feel comfortable. He also came to the waiting room to make sure everyone was ok. Keep up the good work ! 😀