I was very disappointed in follow-thru. I was told I’d get a call in an hour to discuss GPS problem, and I had to call 2 hours 20 minutes later, then was told I’d get a call back in 20 minutes. That response took 35 minutes. I had to drive an hour to get to the dealership, and this really affected my day.
My son's vehicle needed tires. We could not get them on Saturday Dec. 22. Kim at the dealership ordered them with the hopes they would be in by the 24th. We dropped the vehicle off Monday morning. This was Christmas eve so I knew there was a possibility the tires would not be in. At 2 PM Kim called to inform me that the tires hadn't arrived and they were closing at 3 PM. When we went to pick up the vehicle, Kim advised use " the tires had just arrived. Barna Meszleny (Tech #341) advised us "if we could give him 30 min. he would have the tires changed." This was at 2:45 PM . He went to work on without caring what time it was. He completed the work and returned the vehicle as promised. Our son is in the Navy and had to return to his base on Wednesday Dec. 26. Time was not in our favor. Kim Murscoe and Barna Meszleny need to be commended and written a commendation letter for there file for the professional and attention to detail to this VERY SATISFIED customer. Thanks you both for giving this family an early Christmas present.
Excellent Customer Service. I was asked what I going to do for the rest of the day. I told customer service rep , my son from NC is here and I was going to purchase my daughter a washer and dryer then I'm babysitting my granddaughter. He said thats Awesome. He really was very personable and nice. ❤
Overall no problems with checking in an having service done but 2 days after my visit my onstar diagnostic report says I have low air pressure in one of my tires...wish tire pressure was checked and brought to specs values at the time of my visit...
After 1&1/2 hours the service person told me that the problem maybe a out of balance roter. And that it would take another hour to fix. I was upset about the time it took to try to figure out my problem and they were not sure that it was my problem. I ask to talk to his mgr and he took me back to see a gentleman name Paul. The service man told him he explained my problem but not the way he explained it to me. So I told them to just fix it. The mgr told him to give me a discount. I will not buy my next car from this GMC dealer. If you check, My last 7 or 8 vehicles have been from this dealer.