I made an appointment to drop off my vehicle for an oil change and tire rotation. I was contacted by my service manager, Kim, because it was recommended that my vehicle also needed brakes. I had been told at the last oil change that probably I would need brakes soon. I was given the cost for the brakes. I approved the work to be done and my car was ready to be picked up at the predetermined time.
In for oil change and tire rotation. I didn't have a cupon, but the service rep assisting me informed me of promotions in effect that could save me money on my service. That's what I like; saving money!
Thanks so much for the kind words. We're completely dedicated to providing top quality customer service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gainesville Buick GMC, we always strive for service excellence. Let us know if we can do anything else and thanks again!
I am proud to take my Buick here, Stephen Berrios took care of us this time and he was wonderful and mindful of my OCD with my Buick.Kim usually takes care of us she and the Mechanics are great and my baby is running smooth as silk..
Service advisor's are unfriendly. They treat you like they don't care if you come or not. The
guy that checked my truck in was very warm and friendly, but when I got into the service office they were cold and distant.
Very slow...did not rotate tires like i had asked to be done..changed oil atleast I hope y'all did but did not reset my oil life..i had to reset my oil life my self...worst and slowest service I have ever had at buick gmc of Gainesville..i usually give y'all 5 stars but this visit was not y'alls best
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact Andrew Vislosky - General Manager, email@example.com, 352-372-2583 at your earliest convenience so we can resolve your concerns.